Well what do you know? A few weeks ago, I noticed that one of the darling bibs that I had ordered for Brooklyn from BeanPickleSprout, had lost part of it's snap closure... I emailed the lovely women that had made them, and not only did she fix and return the bib within one weeks time,(from Colorado), but she also included this adorable oven mitt in my return envelope! How wonderful is that! Amazing products, and customer service!